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05/03/2024
The primary data collected on the Tothost.vn website includes: full name, email address, phone number, and address. Customers are required to provide this information when registering to make a purchase/use services and before accessing certain content on the website, to ensure consumer rights.
We use customer information for the following purposes:
The information customers register or provide must be accurate. In cases of suspected falsification of information, customers may be asked to present relevant documents for verification. This is to protect customers in necessary situations.
We use customer information internally to:
In cases where the law requires: we are responsible for cooperating in providing customers' personal information when requested by judicial agencies, including: Prosecutor's Office, courts, investigative agencies related to customers' violation of certain laws. In addition, no one has the right to infringe on customers' personal information.
Customer personal data will be retained until requested to be canceled by the customer.
Furthermore, in all cases, customers' personal information will be securely stored on our internal system.
In case of suspected fake information, violations of regulations, that information will be deleted.
The information we request during the consultation and purchase process will only be used within the full scope as in section 2 of this Policy. Including:
Tothost.vn used to support customers: Internal company employees (Sales staff, technical staff, etc.) are required to authenticate accounts before accessing the customer information management system. Employees are required to sign a commitment to confidentiality during the process of signing new labor contracts to be granted access to the system.
State agencies when requesting member information for investigation purposes.
In addition, there are also partners performing part of the services we provide, such as payment gateway service providers or transportation units. These partners will receive information as agreed upon in the contract (may be part or all of the information depending on the contract terms) to support users in using the services we provide.
TOTHOST SOLUTIONS AND TECHNOLOGY COMPANY LIMITED
Address: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam
Email: [email protected]
Hotline: (+84)024 6688 2221
Customers can adjust information through:
Logging into the system at the address: https://cloudapp.tothost.vn/#/login or https://billing.tothost.vn/login
Sending email requests to: [email protected]
Calling the hotline: (+84)024 6688 2221
Visiting the company's headquarters directly: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam
Customers have the right to lodge complaints about personal information leakage to third parties with the Website Administration Board. Upon receiving these feedbacks, we will verify the data, provide reasons for the response, and guide users to restore and secure their information.
Email: [email protected]
Hotline: (+84)024 6688 2221
Customer personal data on the website is committed to absolute security according to the privacy policy outlined. The collection and use of customer information are only carried out with the consent of the customer except when the law stipulates otherwise.
We use Secure Sockets Layer (SSL) software to protect customer information during data transmission by encrypting input information.
Customers are responsible for protecting their data from password access when using shared computers. In that case, customers must ensure they have logged out of their account after using our services.
We commit not to intentionally disclose customer information, not to sell or share information for commercial purposes.
The customer information security policy applies only to our website. It does not include or relate to third parties placing advertisements or having links on the website.
In case the server storing information is attacked by hackers leading to loss of customer data, we will be responsible for notifying the incident to the competent authorities for timely investigation and handling and informing customers.
The management board requires individuals contacting to provide full relevant personal information such as: Full name, contact address, email, and be responsible for the legal validity of the information provided. The Management Board is responsible for and will not resolve complaints related to the rights of customers if it is found that all information provided at the time of initial registration is inaccurate.
When sending personal information to us, customers have agreed to the terms we have outlined above, we commit to safeguarding your personal data by all means possible. We use encryption systems to protect your information from unauthorized access, use, or disclosure.
We also advise customers to secure information related to passwords obtained and not to share them with anyone else.
In case there are complaints from customers about the use of information contrary to the stated purpose, we will take the following steps:
Address: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam
Email: [email protected]
Hotline: (+84)024 6688 2221
Tothost.vn is responsible for implementing technical and operational measures to verify the contents reported. The processing time for complaints/reflections related to customers' personal information is a maximum of 15 working days from the date of receiving the complaint.
We always welcome any feedback, contact, and feedback from customers regarding the "Privacy Policy".
