Privacy Policy

1. Purpose and Scope of Data Collection

The primary data collected on the Tothost.vn website includes: full name, email address, phone number, and address. Customers are required to provide this information when registering to make a purchase/use services and before accessing certain content on the website, to ensure consumer rights.

We use customer information for the following purposes:

• Registering service management accounts
• Registering requested subject services
• Creating contact directories to serve notifications: Service renewals, system maintenance, exchanging necessary information, etc.

The information customers register or provide must be accurate. In cases of suspected falsification of information, customers may be asked to present relevant documents for verification. This is to protect customers in necessary situations.

2. Scope of Information Use

We use customer information internally to:

• Provide services and products to customers
• Send notifications about information exchange activities between customers and the Tothost.vn website
• Prevent activities that disrupt customer account or impersonation activities
• Contact and resolve issues for customers in special cases
• Not use customers' personal information for purposes other than confirming and contacting related to activities on the Tothost.vn website

In cases where the law requires: we are responsible for cooperating in providing customers' personal information when requested by judicial agencies, including: Prosecutor's Office, courts, investigative agencies related to customers' violation of certain laws. In addition, no one has the right to infringe on customers' personal information.

3. Data Retention Period

Customer personal data will be retained until requested to be canceled by the customer.
Furthermore, in all cases, customers' personal information will be securely stored on our internal system.
In case of suspected fake information, violations of regulations, that information will be deleted.

4. Authorized Parties or Organizations to Access Data

The information we request during the consultation and purchase process will only be used within the full scope as in section 2 of this Policy. Including:

• Tothost.vn used to support customers: Internal company employees (Sales staff, technical staff, etc.) are required to authenticate accounts before accessing the customer information management system. Employees are required to sign a commitment to confidentiality during the process of signing new labor contracts to be granted access to the system.

• State agencies when requesting member information for investigation purposes.

• In addition, there are also partners performing part of the services we provide, such as payment gateway service providers or transportation units. These partners will receive information as agreed upon in the contract (may be part or all of the information depending on the contract terms) to support users in using the services we provide.

5. Unit Address Collecting & Managing Personal Information

TOTHOST SOLUTIONS AND TECHNOLOGY COMPANY LIMITED
Address: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam
Email: contact@tothost.vn
Hotline: (+84)024 6688 2221

6. Means and Tools for Users to Access and Edit Their Personal Data

Customers can adjust information through:

• Logging into the system at the address: https://cloudapp.tothost.vn/#/login or https://billing.tothost.vn/login

• Sending email requests to: support@tothost.vn

• Calling the hotline: (+84)024 6688 2221

• Visiting the company's headquarters directly: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam

Customers have the right to lodge complaints about personal information leakage to third parties with the Website Administration Board. Upon receiving these feedbacks, we will verify the data, provide reasons for the response, and guide users to restore and secure their information.
Email: support@tothost.vn
Hotline: (+84)024 6688 2221

7. Commitment to Customer Personal Information Security

Customer personal data on the website is committed to absolute security according to the privacy policy outlined. The collection and use of customer information are only carried out with the consent of the customer except when the law stipulates otherwise.

• We use Secure Sockets Layer (SSL) software to protect customer information during data transmission by encrypting input information.

• Customers are responsible for protecting their data from password access when using shared computers. In that case, customers must ensure they have logged out of their account after using our services.

• We commit not to intentionally disclose customer information, not to sell or share information for commercial purposes.

• The customer information security policy applies only to our website. It does not include or relate to third parties placing advertisements or having links on the website.

• In case the server storing information is attacked by hackers leading to loss of customer data, we will be responsible for notifying the incident to the competent authorities for timely investigation and handling and informing customers.

• The management board requires individuals contacting to provide full relevant personal information such as: Full name, contact address, email, and be responsible for the legal validity of the information provided. The Management Board is responsible for and will not resolve complaints related to the rights of customers if it is found that all information provided at the time of initial registration is inaccurate.

8. Mechanism for Receiving and Resolving Complaints Related to Personal Data

When sending personal information to us, customers have agreed to the terms we have outlined above, we commit to safeguarding your personal data by all means possible. We use encryption systems to protect your information from unauthorized access, use, or disclosure.
We also advise customers to secure information related to passwords obtained and not to share them with anyone else.
In case there are complaints from customers about the use of information contrary to the stated purpose, we will take the following steps:

• Step 1: Customers send feedback about the use of personal information collected contrary to the stated purpose.

Address: 7th Floor, Grand Building, 30-32 Hoa Ma, Pham Dinh Ho Ward, Hai Ba Trung District, Hanoi, Vietnam
Email: contact@tothost.vn
Hotline: (+84)024 6688 2221

• Step 2: The Customer Care Department receives the request and collaborates with relevant parties to resolve it.

Tothost.vn is responsible for implementing technical and operational measures to verify the contents reported. The processing time for complaints/reflections related to customers' personal information is a maximum of 15 working days from the date of receiving the complaint.

• Step 3: In case the situation cannot be controlled, we will contact the authorities to resolve it.

We always welcome any feedback, contact, and feedback from customers regarding the "Privacy Policy".